This policy describes how Mesh Labs, Inc. collects and processes personal data with respect to data subjects covered by the EU General Data Protection Regulation. Depending on your geographic location, some parts of this statement may not apply to you. Except as described below, we are the data controller of personal data collected from our website and a data processor for our customers supplied data. Our physical address is 85 Broad Street, Floor 17, New York, NY 10004 and you may reach us by emailing firstname.lastname@example.org.
Our EU Representative is Osano International Compliance Services Limited and can be contacted by writing to
Osano International Compliance Services Limited, ATTN: FMYZ3, Dublin Landings, North Wall Quay, Dublin, 1D01C4E0
Our UK Representative is Osano UK Compliance LTD and can be contacted by writing to
Osano UK Compliance LTD, ATTN: FMYZ, 42-46 Fountain Street, Belfast, Antrim, BT1 - 5EF
The GDPR principles exist to aid companies to stay and remain within the boundaries of the regulation; they also help to understand its main objectives. Therefore, we comply with the contours and principles expressed to be the core of GDPR compliance, which are:
- Lawfulness, fairness, and transparency. These first principles express the need to comply with the GDPR when required under this regulation due to our activities, as expressed in this Statement. We are to keep you as informed as possible regarding our GDPR compliance.
- Purpose Limitation. As is determined in the text of the GDPR, all purposes for data processing and collection must remain specific, explicit, and legitimate. The controller must use such collected personal data for the particular purposes for which you have consented to its collection and processing.
- Data minimization. We only collect the data which is necessary and relevant for our activities. The less personal information we collect or process, the better for every party involved.
- Accuracy. We keep data as up-to-date as possible and try to ensure we erase inaccurate data or if we believe data is outdated.
- Integrity and confidentiality. We protect and secure all personal data we store and process and have methods to anonymize personal data.
- Accountability. We keep committed to recording our activities and strategies, proving compliance with the GDPR, and constantly reviewing and improving the management of personal data.
Sources of Data Collection
We may collect information about you during your visit and when you use our website, app, and services. To give you more information on the sources of the data we collect from you, consider that we are doing so;
- When you directly share it with us. We directly collect data from you when you voluntarily give it to us, such as when you register on the website or app, when you contact us when you sign up for our services or our newsletter or promotional emails, or even when you give us information about yourself in person, by phone or text, or by email.
- Automatically through your use of our services, website, or other similar activities. Your personal information is collected automatically when you browse our site or app, even when you are not a registered user. For example, we gather information such as your IP address, which webpages you stay on and how long, and other user data and information about the device you use when on the website or app.
- From third-party sources. We may also gather personal information about you from third parties. We may receive personal information about you or your contacts if you register for our services or access our website through a social media account. The types of personal information we may receive from social media accounts will depend on your privacy settings in those accounts. We may also receive personal information about you from our partners and processors or from other third parties to whom you have given permission to share your information.
- We collect data from our customers' marketing and sales systems, including, but not limited to, Salesforce, Hubspot, Marketo, and Paid Ad Platforms, through APIs or secure data connectors.
Nature and Scope of Data Use
The nature of the processing is as follows:
- Collection / Source: We collect data from our customer's marketing and sales systems, including, but not limited to, Salesforce, Hubspot, Marketo, and Paid Ad Platforms, through APIs or secure data connectors.
- Use: We use the collected data to uncover insights and connect the dots between different parts of the sales and marketing funnel, such as leads, opportunities, ad impressions, marketing engagement and closed-won revenue. We also use machine learning to make recommendations to our customers on how to optimize their marketing and sales efforts.
- Storage: The collected data will be stored in a secure data warehouse (Amazon Redshift), with appropriate security measures and logging in place to protect against unauthorized access or misuse.
- Deletion: We delete data upon request from our customers, or when it is no longer necessary for the purposes for which it was collected. To request data deletion customers can go to our data erasure form here: https://www.withmesh.com/gdpr-erasure
- Sharing: We do share data with any third party without explicit consent from our customers.
The types of processing identified as likely high risk are those involving personally identifying information (PII), such as contact information and engagement/communication history. We will take appropriate measures to ensure that such data is processed in accordance with GDPR requirements.
Nature and scope of the data: The data collected and processed by Mesh includes, but is not limited to, marketing and sales information, such as lead and opportunity data, revenue data, marketing engagement, website traffic, ad interactions. It does not include special category or criminal offense data. The amount of data collected and used varies depending on the size and activity of our customers. This could be a large amount of data, potentially including records related to millions of individuals.
Frequency & Retention: The data collected and processed by Mesh is updated in real-time, as marketing and sales activities occur. This data is retained for as long as it is necessary for the purposes of providing business services, or as required by law.
Impact & Geography: The number of individuals affected by the processing of data by Mesh varies depending on the size and activity of our customers. It may include thousands or millions of individuals and those individuals may be located anywhere in the world (largely depending on the geographic location and presence of our customers).
Categories of Personal Data
We collect the following categories of personal data:
- Name and last name.
- Phone Number.
- Mailing Address.
- Email Address.
- Date of Birth.
- Usernames or handles.
- Internet Protocol (IP) Address.
- Geographic location data.
- Website traffic data (first-party)
- Device data
- UTM tracking parameters
- Advertiser IDs
Remember that you have the right at all times not to disclose any personal information to us. However, this may impact and possibly limit your use of the Website and App and we may not be able to provide you any Services to the extent that your personal data is required to enable us to provide such data.
How We Use Your Personal Information
We use your personal information for various purposes.
- To provide you with our products and services.
- To Contact you.
- To improve and optimize our products and services to make them better and easier to use by you and by our clients.
- To better understand your preferences and use that information to develop further and update our products and services.
- To market our solutions.
- To detect and avoid fraud.
- To prevent fraud
- To comply with applicable legal obligations.
- For various security purposes.
- For a different specific purpose, for which you have specifically consented to.
We follow the directives of the GDPR in informing you about our uses, basis, and purposes for the collection and processing of your personal data. In the event that any such purpose changes, we will make sure to inform you about any changes to the purposes of why and what we collect and process your data for.
Sharing of Your Personal Information
Under no circumstance will we sell, trade, or rent any of your personal information, regardless of its source or purpose. However, with your previous consent, we may share personal data with recipients under certain circumstances and with the following parties;
- With services providers, agents, subcontractors, and vendors to perform certain activities and functions on our behalf, and only limited to the extent they need such data to perform such activities and functions. Contractual boundaries are determined and agreed upon with these parties to protect and responsibly use your data.
- Within our company group, to better provide you with information and services.
- With Professional advisors of ours which we consult on different niche areas, such as legal, accounting, and banking.
- With public and government authorities and law enforcement, pursuant to legal obligations or when we are compelled under law and authority to disclose personal data.
Legal Basis of Processing
Under the GDPR, all companies must have a legal basis for processing personal information. We rely on the following legal bases for collecting and processing personal data:
- For data we collect, processing is made based on your consent to the collection or processing of your personal data. For our customer’s data, processing is made based on our customer’s agreements with their clients.
- Processing is necessary to perform a contract with you.
- Processing is required to comply with a legal obligation that applies to us.
- Processing is needed to protect the vital interests of you or another person.
- Processing is based on the performance of a task carried out in the public interest or based on the public authority.
- Processing is based on our legitimate interests or the legitimate interests of a third party, provided that your interests or fundamental rights do not outweigh them.
Our lawful basis for processing is based on our customer’s consent from their clients and prospects either via their terms and conditions or other contractual agreement. Our default assumption is that any customer we work with has received the required consent to capture their client data and process it via first or third party resources. In our contractual agreements with our customers, this will be explicitly agreed upon.
International Data Transfer Mechanisms
Many US companies have commercial interests and businesses inside the EU and therefore handle the personal data of EU citizens directly protected by the GDPR. As a result, EU authorities, through the EU Commission, have determined the need for valid mechanisms for companies to make such data transfers without putting any personal data protected under the GDPR at risk of infringement. These are the most important of such mechanisms.
- Standard Contractual Clauses. Also known as SCCs, these clauses are part of a contract between data controllers and processors for safe and responsible data transfers between EU and non-EU countries.
- Adequacy Decision. The European Commission has made a finding that the country to which the data is being transferred provides a level of data protection that is equivalent to that provided by members of the European Union. When the international data transfer is based on an adequacy decision, it means that, although data is sent cross-border outside of the EU, the receiving country or territory can legally handle such information as it were within the EU.
- Privacy Shield. EU-US and Swiss-US Privacy Shield frameworks were designed by the US Department of Commerce, the European Commission, and the Swiss Administration and aimed to create an alternative mechanism for international personal data transmission. Privacy Shield has been judged invalid as an adequate mechanism for international data transfer by the EU Commission and the Swiss administration. However, the US participants of Privacy Shields are still under the framework and must remain compliant with its directives.
- Binding Corporate Rules. These are data protection policies made by companies with strict observation of GDPR and other privacy directives. Companies create BCR as a valid and legitimate mechanism for transferring personal data outside the EU within a group of companies or undertakings and enterprises. For the BCR to be compliant, it must be approved by a local Data protection authority.
Data Processing Agreement
The terms of the data processing addendum ("Mesh DPA") available below are hereby incorporated by reference and shall apply to the extent Mesh processes any Personal Data (as defined in the Mesh DPA) that is subject to the GDPR on Customer’s behalf.
Data Processing Addendum
Mesh Subprocessors List
Your Data Subject Rights
The GDPR has granted data subjects specific rights respecting their personal data. This applicability may depend on your nationality and geographic location. These are your rights:
Right of knowledge or confirmation. You have the right to obtain a confirmation of whether your personal data is being processed
Right of access. You may require from the controller free information about the storage of your personal information and also obtain a copy of this information. Additionally, you have a right to know the purposes of the processing of any personal information, the categories of personal information collected or processed and stored, and the recipients of the personal information, if any.
Right of rectification. You have the right to correct or request the correction of your personal information.
Right to be forgotten (erasure). You shall have the right to have your personal data erased without delay, provided that processing is unnecessary. The controller shall consider if such information is no longer necessary for the purposes it was collected for and that there are no overriding legitimate grounds for processing.
Right of restriction of processing. You have the right to request that processing of your personal data be restricted when:
- The accuracy of personal data is contested;
- The processing of personal information is unlawful, and you do not require its deletion;
- The controller does not need the personal data any longer, but is required to keep it to fulfill a legal obligation or to pursue or defend a legal claim.
- You have objected to processing their personal data during the time of verification by the controller.
Right of Data Portability. You have the right to receive their personal information in a structured and machine-readable format. You shall have the right to transmit the data to another controller without further observation by the original controller. You may also request that personal data be transferred directly from one controller to another.
Right to object. You have the right to object to the processing of your personal information, at any time.
Right not to be subject to automatic decision-making, including profiling. you have the right not to be subject to this kind of processing.
Right to withdraw consent. If you have consented to the collection or use of your personal information, you have the right to withdraw your consent at any time.
Data Protection Officer
We have appointed a Data Protection Officer. You may contact him at:
85 Broad Street, Floor 17
New York, NY 10004
If you think the DPO is not the correct party to address for any questions or inquiries about this Statement contact us to our provided contact data above. We can provide a copy of our DPIA by request.