Mesh Labs is a technology company headquartered in New York City, which focuses on providing subscription-based software services.
For more information about our services, please refer to our website:
Clients contract the use of our application and give access to their employees and other third parties, as solely decided by them, by creating users who access the application with their email address and credentials. The clients’ administrators grant end users roles, which result in different permissions and access rights to the information held in the Client account.
For European customers, you can access our GDPR privacy and data policy information here: Mesh GDPR
We may ask you to provide personal information when:
If you choose to provide us with a third-party’s personal information (the person’s name, email and company) when managing users and contacts, creating content, or taking part in our marketing or referral programs, you represent that you have the third-party’s permission to do so.
We collect personal information that may include first and last name, business email address, phone number and/or company name.
As an end user of the application, we collect your name, business email address and any comments you make in the application.
As a job applicant, we may also collect your resume and cover letter.
We collect information about your visits to the website and the application when you land on any of our web pages through cookies and similar tracking technology.
The information collected includes:
We may also collect information when you open email messages from us or click on links within those email messages.
We may combine the information we collect from your direct interactions with us with information obtained through other third-party sources, such as x. We also obtain and/or purchase lists from third parties about individuals and companies interested in our products.
The personal information collected includes your name, email address, business address, job title, company name, and telephone number.
We use your personal information to:
We do not sell your information to any third party.
If you are an end user of our application, your personal information may be viewed by other users with access to the application.
We use third parties to help us provide our services. They will have access to your information as collected by the website or the application, as reasonably necessary to perform the contracted tasks on our behalf. We sign contractual agreements to obligate them to protect the personal information, only use it to deliver the contracted services to us, prohibit them from selling it and not disclose it without our knowledge and permission.
Service Provider Name
Information Collected by the Service Provider
|Planetscale||Data hosting||Employee and customer names, email addresses, phone numbers, profile images, any other content added to created Meshes.||AWS us-east-1
|Redis Cloud||Data hosting||Employee and customer names, email addresses, phone numbers, profile images, any other content added to created Meshes.||AWS us-east-1
|Cloudinary||Media hosting & CDN||Video recordings used in Meshes.||North America, Europe and Asia-Pacific|
|Mixpanel||Product analytics||Employee and customer names, email addresses, IP addresses, device information, and location.||United States|
|Segment||Product analytics||Employee and customer names, email addresses, IP addresses, device information, and location.||United States|
|Product analytics, Customer support communications||Employee and customer names, email addresses, IP addresses, device information, and location.||Various|
|Slack||Customer support communications||Employee and customer names and email addresses||Various|
It is possible that we may need to disclose personal information when required by law, subpoena or other legal processes as identified in the applicable legislation.
We attempt to notify our clients about legal demands for their personal data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency.
We can also share your personal data as part of a sale, merger, change in control or in preparation for any of these events.
We are committed to protecting the security of all of the personal information we collect and use.
We use a variety of physical, administrative and technical safeguards designed to help protect it from unauthorized access, use and disclosure. We have implemented best-practice standards and controls in compliance with internationally recognized security frameworks. We use encryption technologies to protect data at rest and in transit.
We provide the same suite of services to all of our clients and end users worldwide.
We offer the following rights to all individuals regardless of their location or applicable privacy regulations.
For personal information we have about you, you can:
You have the right to obtain information about what personal information we process about you or to obtain a copy of your personal information.
If you have provided personal information to us, you may contact us to obtain an outline of what information we have about you or a copy of the information.
If you are an end user of the application, you can log in to see the personal information in the account or approach your employer for more information.
You have the right to be notified of what personal information we collect about you and how we use it, disclose it and protect it.
Change or correct your personal information.
You have the right to update/correct your personal information or ask us to do it on your behalf.
You can edit your information through the user account in the application or ask us to change or correct it by contacting us at firstname.lastname@example.org.
Delete or erase your personal information.
You have the right to request the deletion of your personal information at any time. We will communicate back to you within reasonable timelines the result of your request. We may not be able to delete or erase your personal information, but we will inform you of these reasons and any further actions available to you.
Object to the processing of your personal information.
You have the right to object to our processing of your personal information for direct marketing purposes. This means that we will stop using your personal information for these purposes.
Ask us to restrict the processing of your personal information.
You may have the right to ask us to limit the way that we use your personal information.
Export your personal data.
You have the right to request that we export to you in a machine-readable format all of the personal information we have about you.
We do not process personal information through the use of automated means.
If you would like to exercise any of the rights described above, please contact us at email@example.com.
You also have the right to lodge a complaint with the local organizations in charge of enforcing the privacy legislation applicable in your territory.
We retain information as long as it is necessary to provide the services to you and our clients, subject to any legal obligations to further retain such information.
We may also retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service and take other actions permitted by law.
Information connected to you that is no longer necessary and relevant to provide our services may be de-identified or aggregated with other non-personal data. This information may provide insights that are commercially valuable to Mesh Labs, such as statistics of the use of the services.
We process data in the United States and rely on legally-provided mechanisms to lawfully transfer data across borders, such as contracts incorporating data protection and sharing obligations.
We will only collect and process your personal data where we have a lawful reason for its collection.
When you visit our website and provide us with your personal information, we collect and use it with your consent.
As an application end user, you consent to our collection of your personal information when you log in for the first time. However, your employer has control of the account and may upload and share additional personal information. Your employer’s responsibility is to ensure that collecting, using and sharing the personal information uploaded to the application complies with all applicable legislation.
You can review the terms and conditions of use here: https://withmesh.com/terms-of-service
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us at firstname.lastname@example.org.
You may choose to receive or not receive marketing communications from us. Please click the “Unsubscribe” link in the email we sent you to stop receiving marketing communications.
Even if you opt-out of receiving marketing communications, we may still communicate with you regarding security and privacy issues, servicing your account, fulfilling your requests, or administering any promotion or any program in which you may have elected to participate.
You may contact us to exercise any of your rights or ask for more information about your personal information and our privacy practices by contacting us at email@example.com.